Apollo Kino rules of conduct

Dear friend!

To ensure that your visit is enjoyable, all guests and employees of Apollo Kino must adhere to the rules of conduct.

Please note!

  • Apollo Kino reserves the right to amend the times and formats of screenings.
  • Apollo Kino staff reserves the right to remove a guest found in violation of the rules of conduct without a refund. In the case of a severe breach of the rules, the cinema reserves the right to detain a person until they are transferred to the police.
  • It is forbidden to bring your own snacks and drinks to the cinema. If you ignore the ban, you can be fined up to 200 euros!
  • It is forbidden to take pictures and videos inside the screen. Ignoring this might lead to the person being removed from the screen and the device confiscated and destroyed. The cinema reserves the right to demand a contractual penalty of 2000 euros.
  • In the case of an evacuation, tickets are not refunded. Damages are compensated with a gift card of the same value.

Tickets

  • Apollo Kino tickets can be bought from the ticket desk, on the Apollo Kino website www.apollokino.ee or on the Apollo Kino mobile app.
  • Apollo Kino opens 15 minutes before the start of the first screening but no earlier than 10:00 and closes 15 minutes after the start of the last screening.
  • Tickets and change given must be checked at the ticket desk; later claims are not reviewed.
  • Tickets can be exchanged at any Apollo Kino (except Apollo Kino Kristiine) before the start of the screening. If you wish to exchange the tickets later (after the screening for which the tickets are bought), Apollo Kino reserves the right to refuse the exchange or a refund.
  • A valid ticket must be kept throughout the entire screening.
  • Cinema staff reserves the right to ask for your identification document.
  • Tickets can only be reserved for larger groups.
  • Apollo Kino reserves the right to refuse to sell tickets and refuse entry to a person who is drunk, has severe personal hygiene problems or is disrupting other guests with their behaviour.
  • Wheelchairs users can visit the cinema for free if they sit in the wheelchair.
    If the client wishes to sit in a cinema seat, they must purchase a ticket. Wheelchair users can watch a film in the first row of Saku (screen 1), screen 2 and screen 3.​

Discounts

  • Wheelchair users can access the cinema for free if they are sitting in their wheelchair. To enter the cinema, please ask for help from an Apollo Kino employee.
  • Children under the age of 3 visit cinemas for free if they sit on their parent's lap. We strongly encourage that you take small children only to family or baby film screenings.
  • Children, pensioners and disability pensioners can access discounts.
  • Group discounts can only be offered if booked in advance. We cannot guarantee a group discount if buying a ticket right before the screening.
  • To access discounts, we might ask you to show us your identification document.

Forbidden items

Guests cannot bring the following:

  • Photo, video and sound recording devices.
  • Food (including alcoholic and non-alcoholic drinks).

You can only consume food and drink bought on Apollo Kino premises.

  • We can store bikes, roller skates and other transport devices, excluding wheelchairs where possible.
  • Large bags and packages that obstruct the movement of people between the rows and can be an obstacle to the evacuation process.

We will store the items where possible. For this, please ask for help from an Apollo Kino employee.

The following items are strictly forbidden in the cinema:

  • Narcotic, pyrotechnic, easily flammable, toxic, radioactive, lubricating and strong-smelling substances and other substances of suspicious contents
  • Cold weapons and firearms

To ensure security, employees reserve the right to search bags.

Due to the nature of cinemas, and in the interest of other guests and animals, it is forbidden to bring the following:

  • Pets and guide dogs (guests with guide dogs can leave the dog in a secure room during the screening)

Cinema traditions

  • Apollo Kino is a smoke-free area (including vapes).
  • Mobile phones should be put on silent mode in the screen. Please keep in mind that a glowing screen might disturb other guests.
  • Don't speak at conversational volume during the film.
  • If someone needs to leave during the screening, it should be done quietly and without disturbing other guests.
  • You should sit politely in your chair; the front chair is not a footrest and is not there to kick.
  • Employees reserve the right to remove any person from the screen who disturbs others with their behaviour or purposefully damages property. In the case of a severe breach of the rules, the cinema reserves the right to detain a person until they are transferred to the police. In such a case, the ticket is not refunded or exchanged.
  • A security team ensures security at Apollo Kino.
  • It is forbidden to take pictures and videos inside the screen. Ignoring this might lead to the person being removed from the screen and the device confiscated and destroyed. The cinema reserves the right to demand a contractual penalty of 2000 euros.

3D glasses reminder

  • You will receive your 3D glasses either from the employee or from the table next to the screen.
  • After the screening or when temporarily leaving during the screening, please return the glasses.
  • 3D glasses can only be used for 3D films. If you think that the 3D glasses are not working, you can exchange them.
  • Hold the glasses by the arms and don't touch the lenses, as it can make your 3D experience foggy.
  • Don't bend the arms, as they can break.
  • If the glasses are damaged or lost, we reserve the right ask for a reimbursement of €60.
  • 3D glasses are also suitable for those wearing regular glasses as they fit over regular glasses.